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http://elearning.wolverhamptontraining.com/Course/Details/2c0a5116-249a-4c2f-ab37-69404f2ecd73

Unhappy customers may not complain to you but they won't come back and will tell others about your poor service, which is very bad for business. With careful thought, planning and training, it's easy to avoid grievances.

This first-class training explains how to make your customers feel you are genuinely interested in them. It comes at a fraction of the cost of classroom-based learning - and without the disruption.

After completing this course you should:

Recognise why you need a customer care programme
Have a plan to install one in your company
Understand customer care skills and how to use them
Have developed a complaints handling procedure that strengthens your firm's relationship with your customers
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http://elearning.wolverhamptontraining.com/Course/Details/2c0a5116-249a-4c2f-ab37-69404f2ecd73

Wolverhampton trainings e-learning portal provides over 250 online courses available from anywhere with an internet connection. Allowing you the freedom and flexibility to gain new qualification's around your busy lifestyle.

Wolverhampton Training Is Powered By Virtue College Follow The Link To View All Courses.

http://wolverhamptontraining.com/